At PrincessDream™, your satisfaction is our priority. We want every customer to have a wonderful shopping experience.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, items must be:

• Unused and in their original condition

• In their original packaging

• Complete with all included accessories

• Accompanied by an order number or proof of purchase

Please contact us before returning any product so we can provide the appropriate instructions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photographs of the item and packaging.

We will review your request and provide an appropriate solution, including a replacement or refund where applicable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method, generally within 5–10 business days after processing.

Return Shipping

For defective, damaged, or incorrect items, PrincessDream™ will cover reasonable return shipping costs.

For other approved returns, customers may be responsible for return shipping unless applicable law requires otherwise.

Cancellations

Orders are normally processed and shipped within 1–5 days after confirmation.

If you wish to cancel your order, please contact us as soon as possible. Once an order has shipped, cancellation may no longer be possible, but applicable return rights remain available.

Contact Us

For returns, refunds, or cancellations, please contact:

PrincessDream™

Email: leesamasciulli844705@outlook.com

Nothing in this policy limits your statutory consumer rights.